Customer Satisfaction


Customer satisfaction is the individual’s perception of the performance of the product or service in relation to his or her expectations. It measures how products or services supplied by a company meet or surpass a customer’s expectation.

Usually, satisfied customers buy more products, they are less price sensitive and pay less attention to competitors’ advertising and they spread positive word-of-mouth and refer other customers. The reasons why customer satisfaction is so important to us are:

  • Satisfaction of customers with our products is considered as most important factor leading towards competitiveness and success.
  • It’s a leading indicator of consumer repurchase intentions and loyalty
  • It’s It’s a point of differentiation
  • It increases customer lifetime value
  • It reduces negative word of mouth
  • It’s cheaper to retain customers than acquire new ones

To satisfy our customers we concentrate our effort to:

  • Ensure quality of products
  • Strict to the lead time/timely delivery
  • Competitive price
  • Build customer loyalty
  • Set customer expectations early.
  • Treat our customers as the most valued partner